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Yes. You can cancel your purchase within 14 days of receiving your order, without giving a reason. This also applies to pieces bought on sale.

To return a piece, send an email to info@izao-jewelry.com or use the withdrawal form in the terms and conditions, and send the piece back within 14 days after that.

Please treat the piece as you would in a shop: try it on, but don’t wear it. Return it with care, preferably in its original box. If a piece comes back worn or damaged, a deduction may be made for the loss in value.

The full purchase price, including the standard shipping costs of the order, is refunded within 14 days of your cancellation. The refund may be held until the piece has been received or proof of return has been shown. The cost of sending the piece back is paid by the customer.

Bespoke jewelry and pieces made or adjusted to personal wishes are created especially for one person and cannot be returned.

Yes. Jewelry that no longer gets worn, whether inherited, broken or simply out of style, can be turned into a new piece that fits you and still carries its story.

Precious metals such as gold and silver can be melted down and used again as the material for the new design. Gemstones from old pieces can be reset, as long as they are undamaged; damaged stones unfortunately can’t be reused. Other materials may be possible too, so feel free to ask.

The process starts with a personal conversation about your pieces and your ideas. From there, a design is drawn and refined together, and the new piece is then handcrafted in the atelier.

Yes. Custom work is a big part of what happens in the atelier. A bespoke piece can start from almost anything: a sketch, a photo, a gemstone you already own, or simply an idea or a story you would like to capture in a jewel.

To get started, send an email to info@izao-jewelry.com with a short description of what you have in mind, and add any images that help explain it. Vist the Bespoke Jewelry page for more information and inspiration.

Yes. Gift cards can be bought online or in the atelier in Rotterdam, for any amount from €50. When ordered online, the gift card arrives by email with a personal code and can be sent straight to the recipient with a personal message.

The gift card is valid for two years and can be used both online and in the atelier. It can be spent in one go or across several orders, on a piece from the collection or on a piece made to order.

The remaining balance of a gift card can be checked here.

Ring resizing is possible whenever the design and materials allow it. A simple band can usually be adjusted, while rings with stones set all the way around or with a detailed pattern are often difficult to resize without affecting the design.

When a ring cannot be resized, a similar ring can be made in your own size instead. The size of each ring is listed in its product description, and the ring size conversion chart helps you find your own size before ordering.

Not every detail fits into a product description. Any specification that is missing from the website, such as exact measurements, gemstone size or clarity, can be requested by email at info@izao-jewelry.com.

Mention the name of the piece in your email, so the right details can be found quickly. You can expect a reply within a week, with everything you need to make a confident decision.

1. Consultation: the process starts with a meeting to talk through your wishes, ideas and budget.
2. Quotation: based on that conversation, a quotation is sent by email for your approval.
3. Production: once approved and after a 50% upfront payment, the piece is made in the atelier. Production takes at least 2 weeks per item.
4. Approval: photos of the finished piece are shared with you for approval.
5. Delivery: the remaining 50% is paid, after which the piece is shipped.

Because a bespoke piece is made especially for you, it cannot be cancelled once the order has been confirmed, and it cannot be returned. More information about bespoke jewelry can be found here.